richardfleming

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So far richardfleming has created 36 blog entries.

Prevent Customer Service Burnout – Sage Advice: Episode 12

With 60% of consumers expecting better customer service than they did just a [...]

Create Open Communication Among Varying Levels of Expertise on Your Team: Sage Advice – Episode 11

Rarely in Leadership Development can one say that poor communication could cost lives; [...]

Enough About Storytelling, Let’s Talk About Character

Storytelling books often give you information that is useful when analyzing a great [...]

Using DiSC with Training Groups – Sage Advice: Episode 10

Lori Schreiber from Emcor talks about using DiSC assessments to more favorably present information [...]

Stress & Emotional Resilience – Sage Advice: Episode 9

A common myth about stress is that zero stress makes us happy and [...]

Addressing Skeptics & Stakeholder Objections – Sage Advice: Episode 8

When dealing with any skeptical viewpoint, it's important to address concerns upfront, rather [...]

Incorporating Managers into Training – Sage Advice Episode 7

Jill Boone, from Enterprise, outlines some particular challenges when managers are not on [...]

4 Types of Story – Sage Advice: Episode 6

Using storytelling devices in your presentation can increase information retention from about 10% [...]

How Stress Impacts Performance – Sage Advice: Episode 5

Stress is cited as the "Number One Killer" and the basic cause for [...]

Effectively Maintain Habit Change – Sage Advice: Episode 4

So you've rolled out a new policy or procedure. How tempted is your [...]