Video marketing tools that sell solution-oriented customer service wins business. The value in manufacturing and industrial services can often be overlooked as a commodity. For Randleman’s flat-roll division, the secret sauce was the team and their relationship with customers. Sage Media worked to visualize the intangible value of customer service: how team members anticipate customer needs and offer guidance accordingly. Great sales people know to sell solutions, not products; and Randleman provides custom solutions to a wide range of other manufacturing industries in the United States.