Creating an internal training program for your company doesn’t have to generate huge overhead or resource demand. Joan Busch, Senior Director of Talent Development, explains how UnitedHealth Group created their own program with surprising results: building an “internal vendor” team that provided design support to company departments in need. This team not only understood the particular challenges of the group’s learning platform, LMS, goals, and objectives; but they also had a strong awareness of the company’s culture.