How To Justify the Expense of L&D – Nick Howe, CLO from Area9 Learning, tells it like it is and we love it! He hits on two key elements that we personally feel should have more time devoted within L&D:


We all know the statistics about how much training is forgotten by the second day. It’s nearly 70%! And most of us know that the solution to this forgetting curve is to provide spaced reinforcement. However, if we can’t get buy-in for necessary reinforcement, then we will ultimately have a much harder time of proving our worth to the C-Suite. Seems like a Catch-22.

How To Justify the Expense of L&D – Here at Sage Media we are HUGE advocates of the AGES Model – which expands upon spaced learning principles while also introducing some tools to leverage neuro-cognitive engagement.


Providing proof that a learner completed a course gives us ZERO insight into the overall success of the training from a Level 2, 3, or 4 standpoint. Proving Competence and Confidence is what our stakeholders are looking for, and we need to focus on metrics that provide them with that data.

That said, there is a ton of great information that can come from Level 1 evaluation surveys, also known as “smile sheets.” The key is to generate those surveys in such a way that the questions provide us with usable data. A great book on how to get more data out of these evaluations is “Performance-Focused Smile Sheets: A Radical Rethinking of a Dangerous Art Form” by Will Thalheimer, PhD.

…Tell him Sage Media sent ya.

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